FAQ
FAQ - All your questions answered
What’s included in a standard package?
We handle setup, breakdown, and provide props, backdrops, and limited high-definition photos and GIFs. Customize your experience with a custom tap-to-start screen, photo templates, and optional add-on printing, USB, or a photo album, with instant sharing via QR code, email, and a digital gallery.
How far in advance should I book, and how do I secure my date?
We recommend booking your photo booth as early as possible — especially for weekends, weddings, and peak event seasons, as dates can fill up quickly. To secure your booking, simply complete our online booking form, sign your digital agreement, and pay the required deposit through your Client Portal. Once received, your date is officially locked in, and you’ll receive confirmation from our team.
How long is the hire period?
Our standard hire durations start at 3 hours for the Essential Starter package, 4 hours for the Signature Moments package and 5 hours for the Luxury Experience package. All can can be extended in increments of additional 1 hours to suit your requirements. Each hire includes setup and pack-down time outside of your booked hours.
What is the required setup space and power for the photo booth?
Booth footprint: approx. 4m × 4m space (including backdrop and props).
Ceiling height: at least 2.5m clearance.
Power: 1 × 10A (standard household) power outlet within 10m. Our attendants test the power source, and if it’s insufficient, they’ll relocate the booth to a suitable spot.
Access: If stairs are involved, please advise so we can plan assistance.
How long does setup/pack-down take?
Our team arrives 2-3hrs before your event start time to set up the photo booth (this time is included in your hire). Pack-down usually take’s 1 hour to after your session ends, ensuring a seamless setup without disrupting your event. This is included in your hire, not taken out of your booth time.
What happens if the venue requires an early setup?
We can arrive earlier if needed for a small early setup fee. Please let us know your venue’s requirements in advance so we can plan accordingly.
What kind of accessibility is needed at the event venue?
We require a level, solid, and accessible space with at least 2.4m in height for the backdrop and ideally a 4x4m area for comfort, though we can adjust if needed. The setup must be easily accessible for parking and unloading (no stairs due to heavy equipment), and outdoor placement is allowed with prior approval, provided it is weather-protected and has an indoor backup in case of bad weather.
What if my venue has restrictions or limited access?
Please let us know if your venue has stairs, limited space, or power restrictions so we can plan accordingly. We can provide compact backdrops or alternative setups where required.
Is there a travel or delivery fee for Brisbane, Gold coast and Sunshine Coast?
Delivery, setup and pack-down are included within our local CBD zones covering Brisbane, Gold Coast, and Sunshine Coast. For venues outside this area we charge a simple travel fee based on distance – just let us know your venue postcode when enquiring.
Do you offer on-site printing or digital-only booths?
All packages include instant digital sharing, and most also include limited &/or unlimited prints options. We also offer digital-only booth options for eco-conscious or budget-friendly events.
Can the booth be set up outdoors?
Yes — as long as the space is flat, dry, and fully undercover with access to power.
For the safety of our equipment (and your guests), the booth cannot be placed in direct sunlight, on uneven ground, or exposed to wind, rain, or moisture.
Outdoor setups must be under a solid marquee, veranda, or enclosed shelter — not just a pop-up gazebo — and have a standard 10A power outlet within 10 metres.
Please note: photo quality can be affected by strong sunlight or uneven lighting. We’ll do our best to adjust settings, but we can’t guarantee indoor-level image results if conditions are overexposed or weather changes suddenly.
If weather turns unsafe or threatens equipment (rain, wind, extreme heat), we may need to pause, relocate, or pack down early for safety. We’ll always consult you or the venue before doing so.
Our goal is to keep everyone safe and ensure your photos look their best, whatever the weather!
Is there a limit to how many photos guests can take during the hire?
Absolutely not! No restrictions whatsoever! We encourage you to have a blast and capture as many memories as you’d like.
Can I customize the photo templates to match my event theme or branding?
Yes! We’ll contact you 2-3 weeks before your event with a questionnaire to capture your event’s style, then provide multiple template samples with necessary edits until it’s perfect.
Do you offer corporate branding or sponsorship options?
Yes! We can fully customise your photo booth experience for corporate activations or branded events. Options include branded overlays and data capture for marketing campaigns. Let us know your goals, and we’ll tailor a solution for you.
Do I need to provide any equipment or props for the photo booth?
Our photo booth hire includes the booth, camera, props, backdrop, lighting, and an attendant (if applicable). We provide a table for props but can adjust if space is limited, requiring only a 4m x 4m area and nearby power outlets.
Can I supply my own backdrop or props?
Absolutely! You’re welcome to bring your own backdrop or themed props. Just let us know in advance so our team can plan for setup and space requirements.
Do I need to provide Wi-Fi for the photo booth?
WiFi is ideal for instant downloads and sharing, but not required. Without WiFi, guests receive their images once we connect to a secure network or back at our office, and our booths and printers work offline.
How do guests receive their digital copies?
Guests can instantly receive their photos via QR code or email right from the booth. After your event, you’ll also receive a private digital gallery link with all images in high resolution, and GIFs to download and share. A stylish USB keepsake is available as an additional option which can be arranged on request.
Can we get a copy of all photos after the event?
Absolutely — you’ll receive a complete online gallery with all images and videos for download after the event. These are yours to share and keep.
Do you provide a guestbook?
Our Signature Moment and Luxury Experience packages offer a guestbook as an add-on or inclusion. We provide pens and encourage guests to leave a copy of their strip with a personal message.
Will there be an attendant?
Our DSLR photo booths feature an intuitive virtual attendant for a seamless experience, with on-site staff for support. If you prefer hands-on assistance, our team will be there to help.
What happens if something goes wrong during the event?
Our booths are professionally tested before every event and monitored during operation. If any technical issue arises, your on-site attendant (or our remote support team) will resolve it immediately to ensure minimal downtime.
What happens if my event runs late or overruns the booking time?
No stress — we know events can run late! If you’d like to keep the booth open longer, you can add extra time on the spot (subject to availability) at our standard hourly rate — usually $100 per extra hour for the Essential and Signature packages, or $150 per hour for the Luxury package.
If we’re booked elsewhere or the venue has timing limits, the booth will finish at the agreed end time to allow safe pack-down. We’ll always check with you before wrapping up so you’re in full control.
What if our event is cancelled or rescheduled?
We understand plans can change. Deposits are non-refundable but transferable to a new date (subject to availability). For cancellations more than 14 days in advance, you’ll only lose the deposit. However, cancellations within 14 days of the event, after the final payment is made, result in forfeiting the full balance. We aim to offer a fair and flexible policy for your peace of mind.
How do I access my client portal?
After booking, you’ll receive a welcome email with your login link to our Client Portal. From there, you can complete your booking form, sign your contract, make payments, and review your design proofs all in one place.
Are you insured and safety compliant?
Yes. We carry full Public Liability Insurance, and all equipment is tested and tagged for electrical safety — often required by wedding venues.
Do you offer other photo booth styles like 360 or video options?
We exclusively offer modern open-air photo booths with a sleek design that suits any event style. Each booth includes unique features and styling, but all use the same intuitive software to provide a seamless experience.
Our Commitment
Trusted Excellence
At The Photobooth, we believe every event deserves to be unforgettable. Our commitment is simple: to provide more than just photos—we deliver moments that your guests will treasure. From the first enquiry to the final snapshot, we’re dedicated to professionalism, reliability, and creating experiences filled with fun, laughter, and genuine connection.
We carefully invest in high-quality equipment, premium photo media, and a seamless guest experience so you can relax and enjoy your event while we capture the magic.
- Reliability you can trust
- Quality that stands out
- Care for every event
Our Partners
Our Collaboration Partners
We can’t wait to hear from you!
Contact us today for a free quote or to learn more about our services.