FAQ
FAQ - All your questions answered
Planning an event comes with lots of details, and we know you may have a few questions along the way. Below you’ll find answers to the most common questions about our photo booth hire, including bookings, packages, setup requirements, and what to expect on the day. If you don’t see what you’re looking for, feel free to get in touch.
Packages & Inclusions
What types of photo booths are available?
We exclusively offer modern open-air photo booths with a sleek design that suits any event style. Each booth includes unique features and styling, but all use the same intuitive software to provide a seamless experience.
What’s included in your photo booth packages?
All packages include professional setup and pack down, a modern open-air photo booth with studio lighting, high-quality images, instant digital sharing, and friendly service to ensure everything runs smoothly.
What’s the difference between your packages?
Our packages are designed around event type and experience level.
Social Snap is ideal for casual events and shorter celebrations
Signature Moments is our most popular option for weddings, offering extended time, print upgrades, and keepsakes
Luxury Experience includes premium inclusions for a fully immersive experience
Can I customise my package?
Yes. Packages can be customised with additional hours, extra prints, guest books, and other enhancements to suit your event style and guest numbers.
How many hours do you recommend for weddings?
For weddings, we strongly recommend a minimum of 5 hours. This allows the booth to be enjoyed before dinner, after speeches, and during the peak party time, without long gaps where guests are unavailable.
Do you offer shorter bookings?
Yes, shorter bookings are available. However, for weddings especially, shorter durations often result in reduced usage due to formalities such as dinner and speeches.
How long is the hire period?
Our standard hire durations start at 4 hours for the Social Snap package, 5 hours for the Signature Moment package and 5 hours for the Luxury Experience package. All can can be extended in increments of additional 1 hours to suit your requirements. Each hire includes setup and pack-down time outside of your booked hours.
Where do you service?
Our photo booths are available for hire across Brisbane, Gold Coast, Sunshine Coast, Noosa, Ipswich and surrounding regions — just let us know where your event is located.
How many people can fit in a booth?
Our open air style booths can typically capture 6‑12 people comfortably, and most open booths can fit even larger groups for wider group shots.
Is there a limit to how many photos guests can take during the hire?
Absolutely not! No restrictions whatsoever! We encourage you to have a blast and capture as many memories as you’d like.
Do you offer instant prints?
Absolutely — prints come out instantly during the event so guests walk away with keepsakes on the night. We have packages include instant digital sharing, and most also include limited &/or unlimited prints options. We also offer digital-only booth options for eco-conscious or budget-friendly events.
Do you offer digital-only booths?
We offer digital-only booth options for eco-conscious or budget-friendly events. We provide an online gallery or via QR/mail so you & your guests can download all photos during or after the event.
Can I choose colour or black & white photos?
Our booths support both colour or classic black & white photos and prints per event, you confirm during the questionnaire.
Can I customize the photo templates to match my event theme or branding?
Yes! We’ll contact you 2-3 weeks before your event with a questionnaire to capture your event’s style, then provide multiple template samples with necessary edits until it’s perfect.
How do guests receive their digital copies?
Guests can instantly receive their photos via QR code or email right from the booth. After your event, you’ll also receive a private digital gallery link with all images in high resolution, and GIFs to download and share. A stylish USB keepsake is available as an additional option which can be arranged on request.
Do you provide a guestbook?
Our Signature Moment and Luxury Experience packages offer a guestbook as an add-on or inclusion. We provide pens and encourage guests to leave a copy of their strip with a personal message.
Do you offer corporate branding or sponsorship options?
Yes! We can fully customise your photo booth experience for corporate activations or branded events. Options include branded overlays and data capture for marketing campaigns. Let us know your goals, and we’ll tailor a solution for you.
Do I need to provide any equipment or props for the photo booth?
Our photo booth hire includes the booth, camera, props, backdrop, lighting, and an attendant (if applicable). We provide a table for props but can adjust if space is limited, requiring only a 4m x 4m area and nearby power outlets.
Do you provide props and backdrops?
Yes – most packages include a curated selection of high‑quality props and fun backdrops. Custom themed props/backdrops can also be organised for your event (at an additional costs).
Can I supply my own backdrop or props?
Absolutely! You’re welcome to bring your own backdrop or themed props. Just let us know in advance so our team can plan for setup and space requirements.
Do I need to provide Wi-Fi for the photo booth?
WiFi is ideal for instant downloads and sharing, but not required. Without WiFi, guests receive their images once we connect to a secure network or back at our office, and our booths and printers work offline.
Can we get a copy of all photos after the event?
Absolutely — you’ll receive a complete online gallery with all images and videos for download after the event. These are yours to share and keep.
Will the photo booth have a professional attendant?
Yes – an experienced attendant attends most bookings to assist guests, solve any issues and keep the booth running smoothly throughout your event.
How do I access my client portal?
After booking, you’ll receive a welcome email with your login link to our Client Portal. From there, you can complete your booking form, sign your contract, make payments, and review your design proofs all in one place.
Booking, Setup & Timing
How far in advance should I book a photo booth?
We recommend booking your photo booth 4-6 weeks ahead for popular dates -especially for weekends, weddings, and peak event seasons, as dates can fill up quickly. But we can sometimes accommodate last‑minute enquiries depending on availability.
How do I secure my booking?
We recommend booking your photo booth 4-6 weeks ahead for popular dates -especially for weekends, weddings, and peak event seasons, as dates can fill up quickly. But we can sometimes accommodate last‑minute enquiries depending on availability.
Is a deposit required?
We recommend booking your photo booth 4-6 weeks ahead for popular dates -especially for weekends, weddings, and peak event seasons, as dates can fill up quickly. But we can sometimes accommodate last‑minute enquiries depending on availability.
When is the final balance due?
We recommend booking your photo booth 4-6 weeks ahead for popular dates -especially for weekends, weddings, and peak event seasons, as dates can fill up quickly. But we can sometimes accommodate last‑minute enquiries depending on availability.
How much space do you need for setup?
Yes. A deposit is required to confirm your booking. This ensures your date, selected package, and any add-ons are reserved exclusively for your event.
Do you need access to power?
Yes. A standard power outlet is required unless alternative power has been arranged. Please ensure power access is within reasonable distance of the setup area.
How long does setup/pack-down take?
The remaining balance is typically due prior to your event date. Full payment details and due dates are clearly outlined in your booking agreement and client portal.
What happens if the venue requires an early setup?
We can arrive earlier if needed for a small early setup fee. Please let us know your venue’s requirements in advance so we can plan accordingly.
What kind of accessibility is needed at the event venue?
We require a level, solid, and accessible space with at least 2.4m in height for the backdrop and ideally a 4x4m area for comfort, though we can adjust if needed. The setup must be easily accessible for parking and unloading (no stairs due to heavy equipment), and outdoor placement is allowed with prior approval, provided it is weather-protected and has an indoor backup in case of bad weather.
What if my venue has restrictions or limited access?
Please let us know if your venue has stairs, limited space, or power restrictions so we can plan accordingly. We can provide compact backdrops or alternative setups where required.
What happens if my event runs late?
No stress — we know events can run late! If you’d like to keep the booth open longer, you can add extra time on the spot (subject to availability) at our standard hourly rate. If we’re booked elsewhere or the venue has timing limits, the booth will finish at the agreed end time to allow safe pack-down. We’ll always check with you before wrapping up so you’re in full control.
Can I extend the booth during the event?
Yes. Extensions can usually be arranged on the night and are charged at an hourly rate.
Do speeches and dinner affect booth usage?
Yes. During speeches and dinner, booth usage typically slows down. This is why we recommend longer bookings for weddings to ensure guests have plenty of time to enjoy the booth during peak moments.
Can the booth be set up outdoors?
Yes — as long as the space is flat, dry, and fully undercover with access to power.
For the safety of our equipment (and your guests), the booth cannot be placed in direct sunlight, on uneven ground, or exposed to wind, rain, or moisture.
Outdoor setups must be under a solid marquee, veranda, or enclosed shelter — not just a pop-up gazebo — and have a standard 10A power outlet within 10 metres.
Please note: photo quality can be affected by strong sunlight or uneven lighting. We’ll do our best to adjust settings, but we can’t guarantee indoor-level image results if conditions are overexposed or weather changes suddenly.
If weather turns unsafe or threatens equipment (rain, wind, extreme heat), we may need to pause, relocate, or pack down early for safety. We’ll always consult you or the venue before doing so.
Our goal is to keep everyone safe and ensure your photos look their best, whatever the weather!
Do you provide shade cover?
Shade cover is required for all outdoor photo booth setups. If the venue does not provide adequate shade, the setup will need to be reviewed and approved in advance. Where suitable, The Photobooth may be able to supply a shade solution at an additional cost.
What happens if the weather changes?
If weather conditions become unsafe or unsuitable, we may need to relocate the booth to a sheltered area. This decision is made to protect equipment and ensure guest safety.
Do I need to provide any equipment or props for the photo booth?
Our photo booth hire includes the booth, camera, props, backdrop, lighting, and an attendant (if applicable). We provide a table for props but can adjust if space is limited, requiring only a 3m x 3m area and nearby power outlets.
Do I need to provide Wi-Fi for the photo booth?
WiFi is ideal for instant downloads and sharing, but not required. Without WiFi, guests receive their images once we connect to a secure network or back at our office, and our booths and printers work offline.
What is your cancellation policy?
Our cancellation policy is outlined in your agreement at booking. In most cases, deposits are non-refundable due to holding the date exclusively, but we are always happy to discuss options if circumstances change.
Prints, Photos & Sharing
Do you offer instant prints?
Absolutely — prints come out instantly during the event so guests walk away with keepsakes on the night. We have packages include instant digital sharing, and most also include limited &/or unlimited prints options. We also offer digital-only booth options for eco-conscious or budget-friendly events.
How many prints are included?
Print quantities vary by package and upgrade selection. We recommend higher print quantities for weddings and large events, as prints are often used quickly when multiple guests appear in each photo.
What print sizes do you offer?
Print quantities vary by package and upgrade selection. We recommend higher print quantities for weddings and large events, as prints are often used quickly when multiple guests appear in each photo.
Do you offer digital-only booths?
We offer classic photo strip prints (2×6), standard prints (4×6) and other formats depending on your selected package and design preferences.
Can I choose colour or black & white photos?
Our booths support both colour or classic black & white photos and prints per event, you confirm during the questionnaire.
Is there a limit to how many photos guests can take during the hire?
Absolutely not! No restrictions whatsoever! We encourage you to have a blast and capture as many memories as you’d like.
Can prints be personalised?
Yes! We’ll contact you 2-3 weeks before your event with a questionnaire to capture your event’s style, then provide multiple template samples with necessary edits until it’s perfect.
Do you offer corporate branding or sponsorship options?
Yes. All print templates can be customised with names, dates, colours, or event themes to match your celebration.
Do I need to provide Wi-Fi for the photo booth?
WiFi is ideal for instant downloads and sharing, but not required. Without WiFi, guests receive their images once we connect to a secure network or back at our office, and our booths and printers work offline.
Do guests receive digital copies?
Yes. Guests can instantly receive their photos digitally via QR code, email, or online gallery access, making it easy to share on social media straight away.
Will we receive all photos after the event?
Absolutely — you’ll receive a complete private online gallery containing all images and videos captured during your booking for download after the event. These are yours to share and keep.
Do you provide a guestbook?
Our Signature Moment and Luxury Experience packages offer a guestbook as an add-on or inclusion. We provide pens and encourage guests to leave a copy of their strip with a personal message.
Attendants, Props & Experience
Is an attendant included?
An attendant is included in selected packages. They assist guests, manage prints, and ensure the booth runs smoothly throughout the event.
What props do you provide?
We provide a curated selection of fun and stylish props suitable for a wide range of events and age groups.
Can I supply my own backdrop or props?
Absolutely! You’re welcome to bring your own backdrop or themed props. Just let us know in advance so our team can plan for setup and space requirements.
Is the booth easy to use?
Yes. Our booths are designed to be intuitive and user-friendly, with touch-screen prompts that guide guests step by step.
Is the booth suitable for all ages?
Absolutely. Guests of all ages, from children to grandparents, can comfortably enjoy the photo booth experience.
How many people can fit in a booth?
Our open air style booths can typically capture 6‑12 people comfortably, and most open booths can fit even larger groups for wider group shots.
After the Event
How soon will we receive our photos?
Your online gallery is usually available shortly after the event, allowing you to relive the memories almost immediately.
Will we receive a USB or keepsake album?
USB drives and guest books are included in selected packages or available as add-ons. These make wonderful keepsakes after the event.
How long is the online gallery available?
Online galleries remain available for a set period, giving you and your guests ample time to download and share photos.
Delivery & Locations
Where do you service?
Our photo booths are available for hire across Brisbane, Gold Coast, Sunshine Coast, Noosa, Ipswich and surrounding regions — just let us know where your event is located.
What happens if the venue requires an early setup?
We can arrive earlier if needed for a small early setup fee. Please let us know your venue’s requirements in advance so we can plan accordingly.
What kind of accessibility is needed at the event venue?
We require a level, solid, and accessible space with at least 2.4m in height for the backdrop and ideally a 4x4m area for comfort, though we can adjust if needed. The setup must be easily accessible for parking and unloading (no stairs due to heavy equipment), and outdoor placement is allowed with prior approval, provided it is weather-protected and has an indoor backup in case of bad weather.
What if my venue has restrictions or limited access?
Please let us know if your venue has stairs, limited space, or power restrictions so we can plan accordingly. We can provide compact backdrops or alternative setups where required.
Is there a travel or delivery fee for Brisbane, Gold coast and Sunshine Coast?
Delivery, setup and pack-down are included within our local CBD zones covering Brisbane, Gold Coast, and Sunshine Coast. For venues outside this area we charge a simple travel fee based on distance – just let us know your venue postcode when enquiring.
Policies & Payments
What happens if the venue requires an early setup?
We can arrive earlier if needed for a small early setup fee. Please let us know your venue’s requirements in advance so we can plan accordingly.
What kind of accessibility is needed at the event venue?
We require a level, solid, and accessible space with at least 2.4m in height for the backdrop and ideally a 4x4m area for comfort, though we can adjust if needed. The setup must be easily accessible for parking and unloading (no stairs due to heavy equipment), and outdoor placement is allowed with prior approval, provided it is weather-protected and has an indoor backup in case of bad weather.
What if my venue has restrictions or limited access?
Please let us know if your venue has stairs, limited space, or power restrictions so we can plan accordingly. We can provide compact backdrops or alternative setups where required.
What happens if something goes wrong during the event?
Our booths are professionally tested before every event and monitored during operation. If any technical issue arises, your on-site attendant (or our remote support team) will resolve it immediately to ensure minimal downtime.
What happens if my event runs late or overruns the booking time?
No stress — we know events can run late! If you’d like to keep the booth open longer, you can add extra time on the spot (subject to availability) at our standard hourly rate. If we’re booked elsewhere or the venue has timing limits, the booth will finish at the agreed end time to allow safe pack-down. We’ll always check with you before wrapping up so you’re in full control.
What if our event is cancelled or rescheduled?
We understand plans can change. Deposits are non-refundable but transferable to a new date (subject to availability). For cancellations more than 14 days in advance, you’ll only lose the deposit. However, cancellations within 14 days of the event, after the final payment is made, result in forfeiting the full balance. We aim to offer a fair and flexible policy for your peace of mind.
Are you insured and safety compliant?
Yes. We carry full Public Liability Insurance, and all equipment is tested and tagged for electrical safety — often required by wedding venues.
❓Still Have Questions?
No worries — we’re here to help! Contact us directly and we’ll answer any question you have about photo booth hire in Brisbane, the Gold Coast or beyond.
Our Commitment
Trusted Excellence
At The Photobooth, we believe every event deserves to be unforgettable. Our commitment is simple: to provide more than just photos—we deliver moments that your guests will treasure. From the first enquiry to the final snapshot, we’re dedicated to professionalism, reliability, and creating experiences filled with fun, laughter, and genuine connection.
We carefully invest in high-quality equipment, premium photo media, and a seamless guest experience so you can relax and enjoy your event while we capture the magic.
- Reliability you can trust
- Quality that stands out
- Care for every event
Our Partners
Our Collaboration Partners
We can’t wait to hear from you!
Contact us today for a free quote or to learn more about our services.